Halo unifies service, automation and experience across your enterprise in a single platform. As the UK’s most credentialled Halo partner and the Operating Model Experts, Mozaic wraps the platform in the strategy, service design and operating-model change that turn it into lasting value.
Mozaic is the only organisation in the UK Halo ecosystem to hold both Premier Partner status, Halo’s highest tier of accreditation, and Halo Partner of the Year EMEA. That standing gives our clients early access to product innovation, best practice and specialist expertise, straight from the closest possible relationship with Halo.
Behind that status sits one of the largest dedicated Halo delivery teams in the market, with experience spanning public sector, private sector and regulated industries. That reach runs from SMEs modernising service management through to complex enterprise transformations.
Most partners install the platform and leave. Halo only delivers value when the operating model around it is right: the processes, data, roles, governance and ways of working that decide whether automation and AI actually land.
As the Operating Model Experts, we wrap Halo in strategy, service design and operating-model change. We assess where you are, co-design the future service model, build internal capability, and accelerate delivery with proven methodology, tools and accelerators. The result is measurable outcomes and adoption that sticks, not just a platform that is live.
Wherever You Are With Halo, We Meet You There
ESM applies the proven principles of IT service management across every function, including HR, finance, facilities, legal and procurement, so work moves faster, effort is visible, and people get one coherent experience instead of a maze of inboxes and forms. Halo is the single platform that makes it happen.
We shape it with Mozaic’s 10 Levers of ESM. Our diagnostic and design framework for scaling service transformation across the enterprise, in a free, half-day Halo ESM Accelerator Workshop.
Core service management is usually established, but there is significant headroom to improve productivity, user experience and operational resilience through automation, AI and intelligent service operations. Our assessment shows you exactly where that headroom sits and what to do about it.
Whether you’re considering Halo for the first time, planning an implementation, looking to get more from your existing platform or harness AI, our Halo workshops provide the clarity and direction needed to move forward with confidence.
ITIL, ESM and SIAM each solve part of the problem, but every new supplier, service or function still adds coordination cost. ESI is Mozaic’s answer: a service operating model built as four integration gateways around a central Core, so the enterprise expands without equivalent cost, runs integrated outcomes rather than workflows, and lets people and AI each do what they do best.
We convene and host the Halo user community through a range of different events. A signal of our standing as Halo’s strongest partner, and a practical way for clients to learn from peers.
Halo User Group, Wales
Halo User Group, London
Missed One of Our Webinars?
Reimagining Enterprise Service Delivery at the University of Cambridge Using Halo
ESI: Next Generation Service Delivery
Buy your Halo licences through Mozaic, your Premier Partner.
What is Halo?
Halo is an all-inclusive service management and workflow automation platform that unifies service, automation and experience across an enterprise in a single system.
Why choose Mozaic as a Halo partner?
Mozaic is the only organisation in the UK Halo ecosystem to hold both Premier Partner status (Halo’s highest tier) and Halo Partner of the Year EMEA. We combine deep Halo delivery with operating-model consulting, so clients get outcomes, not just a platform.
Does Mozaic offer ongoing managed services for Halo?
Yes. Our managed service keeps Halo aligned to your priorities and continually re-assesses the value it delivers, driving ongoing optimisation rather than a one-off implementation.
Can Mozaic migrate us to Halo from another platform?
Yes. We build, configure and migrate to Halo, including moves from legacy tools or other platforms such as ServiceNow, at any scale.
Can Mozaic supply our Halo licences?
Yes. As a Halo Premier Partner we can source and supply Halo licences directly, and advise on the right editions and volumes so you buy only what you need. Licensing is folded into the wider value case rather than sold as a standalone product.
How do we get more from an existing Halo platform?
Start with a Halo workshop or maturity assessment. Most organisations operate at around half of Halo’s potential; we identify where automation, AI and intelligent service operations will add the most value.
How do we get started?
Book a free Halo workshop. Whether you are considering Halo, planning an implementation or looking to get more from your platform, it gives you the clarity and direction to move forward.
Get in touch with our team to learn more about our services, explore partnership opportunities or discuss how we can help with your challenges.