We are always learning from our engagements and have plenty to say about leading practices.
Browse our Insights Library below to learn more about our client work and latest recommendations.
In a landmark decision announced today, Prime Minister Keir Starmer declared the abolition of NHS England, aiming to streamline healthcare administration and enhance patient services. This move seeks to reduce bureaucracy and reallocate resources directly to frontline care.
In this paper we discuss the evolution we have seen, through SIAM to contemporary product-aligned models, and look at the techniques and tooling that are revolutionising technology delivery today and how you should adapt your organisation to achieve Digital excellence.
Artificial intelligence (AI) offers unparalleled opportunities for innovation, efficiency, and growth, but scaling AI initiatives remains a complex challenge for many organisations. Without the right operating model and a clear framework for alignment, AI efforts often result in fragmented systems, inconsistent outcomes, and missed strategic opportunities. This paper explores how AI orchestration, when supported by the right operating model and alignment framework, can transform these challenges into opportunities. By unifying tools, automating workflows, and embedding governance throughout the AI lifecycle, orchestration enables businesses to scale AI efficiently while ensuring alignment with broader strategic goals.
Organisations across industries are feeling the pressure to harness the power of Generative AI (GenAI) and emerging technologies. Yet, many leap into solutions without fully understanding the breadth of transformation needed or how to strategically align these innovations with business goals. Failure to take a holistic approach can leave companies struggling with misaligned priorities, sunk costs, and missed opportunities. Those that succeed, however, stand to gain operational efficiency, new revenue streams, and competitive edge. Mozaic’s 7 Dimensions of Strategic Advantage framework provides a proven method for organisations to prioritise opportunities, align initiatives with strategy, and ensure innovation delivers tangible, long-term results.
The legal sector is facing a critical need to adapt their entire business model due to the transformative impact of generative AI (GenAI) and innovative start-ups. Traditional billing models, inconsistent processes, and administrative-heavy operations are often barriers to innovation. Failure to adapt will leave some firms behind, but those that do will achieve substantial gains in efficiency, market share, and profitability. Moizaic’s proven 7 Dimensions of Strategic Advantage framework, provides a comprehensive method to navigate these changes, enabling prioritisation of each area of opportunity.
In a world where doing more with less is the new normal, back-office functions are often neglected, leading to inefficiencies that can cripple an organisation’s ability to grow and adapt. Enterprise Service Management (ESM) offers a solution by extending ITSM principles across the enterprise, streamlining operations, and enhancing service delivery. This whitepaper explores the vital role of ESM in modern businesses, showcasing how it can transform cumbersome and complex processes into seamless, value-driven experience, in areas such as employee onboarding, property management, and health & wellbeing support.
Service Integration & Management (SIAM) is back, and it’s had a radical overhaul. Tuned for the Agile and Product-centric operating models of today, this revitalised SIAM approach has the flexibility to integrate delivery from diverse capabilities - product teams, platform teams, managed service providers and IaaS/PaaS/SaaS providers. It’s focused on achieving customer outcomes and increasing value (rather than just optimising cost) and uses tooling, orchestration, data, and AI to optimise delivery and continuously improve the experience. This paper delves into the key themes of this new SIAM approach, demonstrating how the core strengths of the model that was commonplace in complex technology and supplier ecosystems 10 years ago, have been infused with new approaches to supplier integration, data-driven operations, and workflow orchestration.
Our experience shows that value is often difficult to articulate, or infrequently understood by a broad spectrum of stakeholders – these communication issues of talking in apples and pears can hamper true agility or undermine positive efforts from these teams. As part of our broader series of whitepapers aimed at modernising the I.T. function, it’s more important than ever the contribution is recognised and maximised across all facets of business, by:
Many IT organisations find themselves at a crossroads. The digital landscape is expanding at an unprecedented rate, and with it comes a cacophony of frameworks, vocabulary and the continuing shadow of security threats. Amidst this complexity, there's a palpable shift in our customer’s knowledge. They are armed with a far deeper understanding of technology than ever before. And with knowledge comes an expectation, which in turn changes the way we must act and respond.
It is common for vendors to sell the cloud as a platform that will reduce the total cost of ownership (TCO) and drive efficiency in IT technical and programme delivery, or as a quick route to the adoption of new technologies. However, if the cloud is positioned solely as a technology platform the buyer is at risk of disappointment or outright failure (often due to a strategy of trialling the cloud for low -value products, and as a result not gaining the budgets needed to do it properly). When cloud is used for isolated business opportunities you can gain initial success but then run into significant headwinds when attempting to operate and scale new solutions.
In the age of digital transformation, data stands as the linchpin of business and innovation. Every digital footprint presents an opportunity for insight, but harnessing this potential requires a profound shift in your operating model. Welcome to our data-centric exploration, where we delve into the transformative power of data and the imperative of redefining your operational strategy. In this whitepaper, we'll guide you through the data landscape, demonstrating how it's reshaping work, decision-making, and value creation in today's data-driven world
Business agility and speed to market is often constrained by legacy platforms, which are complex, time consuming and expensive to change. In this whitepaper we discuss how these constraints can be addressed by aligning responsibility into the right area of the Operating Model and iteratively decoupling elements of the platform through the implementation of microservices architectures.
This paper discusses how new data-driven AIOps techniques enable automatic, intelligent, event correlation and proactive Digital management using big data to attain deep, real-time insight, predictive analysis and automatic resolution. Applying this approach you can achieve greater stability, security and resilience across your estate, and achieve significantly faster incident resolution.
To enable repeatability, control, auditability and guiderails need to be “invisible” to them. This white paper looks at the automation and orchestration of value streams, enabling measurement and governance to happen with zero friction to the teams.
Speed to market often requires the support of third-parties but traditional sourcing models often constrain collaboration and hinder flexibility. In this paper we discuss models for aligning sourcing models with Enterprise Product and driving value from supplier partnerships.
As organisations seek to adapt and improve, so they look to steer direction and demonstrate success. But what should they be measuring, and what are the pitfalls of getting the measures wrong?
In this paper we discuss what it takes to realise such a culture and looks at some of the common pitfalls along the way. Importantly, we address the importance of coaching throughout any transformation journey.
The essence of the Enterprise Product Operating Model is to organise technology functions to achieve a clear focus on customer value. This white paper discusses what is meant by value in different contexts, and how to ensure teams are best aligned and organised to deliver that value.
As organisations increasingly rely on service management tools to optimise their workflows, the fear of rising licence costs is becoming a pressing concern. What once seemed like a stable investment is now less predictable, with unexpected price hikes, additional fees, and new licensing requirements creating financial strain.
In this paper we discuss the evolution we have seen, through SIAM to contemporary product-aligned models, and look at the techniques and tooling that are revolutionising technology delivery today and how you should adapt your organisation to achieve Digital excellence.
Organisations across industries are feeling the pressure to harness the power of Generative AI (GenAI) and emerging technologies. Yet, many leap into solutions without fully understanding the breadth of transformation needed or how to strategically align these innovations with business goals. Failure to take a holistic approach can leave companies struggling with misaligned priorities, sunk costs, and missed opportunities. Those that succeed, however, stand to gain operational efficiency, new revenue streams, and competitive edge. Mozaic’s 7 Dimensions of Strategic Advantage framework provides a proven method for organisations to prioritise opportunities, align initiatives with strategy, and ensure innovation delivers tangible, long-term results.
The essence of the Enterprise Product Operating Model is to organise technology functions to achieve a clear focus on customer value. This white paper discusses what is meant by value in different contexts, and how to ensure teams are best aligned and organised to deliver that value.
In this paper we discuss what it takes to realise such a culture and looks at some of the common pitfalls along the way. Importantly, we address the importance of coaching throughout any transformation journey.
As organisations seek to adapt and improve, so they look to steer direction and demonstrate success. But what should they be measuring, and what are the pitfalls of getting the measures wrong?
Speed to market often requires the support of third-parties but traditional sourcing models often constrain collaboration and hinder flexibility. In this paper we discuss models for aligning sourcing models with Enterprise Product and driving value from supplier partnerships.
To enable repeatability, control, auditability and guiderails need to be “invisible” to them. This white paper looks at the automation and orchestration of value streams, enabling measurement and governance to happen with zero friction to the teams.
This paper discusses how new data-driven AIOps techniques enable automatic, intelligent, event correlation and proactive Digital management using big data to attain deep, real-time insight, predictive analysis and automatic resolution. Applying this approach you can achieve greater stability, security and resilience across your estate, and achieve significantly faster incident resolution.
In a landmark decision announced today, Prime Minister Keir Starmer declared the abolition of NHS England, aiming to streamline healthcare administration and enhance patient services. This move seeks to reduce bureaucracy and reallocate resources directly to frontline care.
In today’s evolving healthcare landscape, data is the lifeblood that can transform patient care, operational efficiency, and public health outcomes. Yet, discussions around NHS data strategy often focus on platforms and technology choices rather than the ultimate goal of using data to improve both immediate and long-term health outcomes.
Business agility and speed to market is often constrained by legacy platforms, which are complex, time consuming and expensive to change. In this whitepaper we discuss how these constraints can be addressed by aligning responsibility into the right area of the Operating Model and iteratively decoupling elements of the platform through the implementation of microservices architectures.
In the age of digital transformation, data stands as the linchpin of business and innovation. Every digital footprint presents an opportunity for insight, but harnessing this potential requires a profound shift in your operating model. Welcome to our data-centric exploration, where we delve into the transformative power of data and the imperative of redefining your operational strategy. In this whitepaper, we'll guide you through the data landscape, demonstrating how it's reshaping work, decision-making, and value creation in today's data-driven world
It is common for vendors to sell the cloud as a platform that will reduce the total cost of ownership (TCO) and drive efficiency in IT technical and programme delivery, or as a quick route to the adoption of new technologies. However, if the cloud is positioned solely as a technology platform the buyer is at risk of disappointment or outright failure (often due to a strategy of trialling the cloud for low -value products, and as a result not gaining the budgets needed to do it properly). When cloud is used for isolated business opportunities you can gain initial success but then run into significant headwinds when attempting to operate and scale new solutions.
Many IT organisations find themselves at a crossroads. The digital landscape is expanding at an unprecedented rate, and with it comes a cacophony of frameworks, vocabulary and the continuing shadow of security threats. Amidst this complexity, there's a palpable shift in our customer’s knowledge. They are armed with a far deeper understanding of technology than ever before. And with knowledge comes an expectation, which in turn changes the way we must act and respond.
Our experience shows that value is often difficult to articulate, or infrequently understood by a broad spectrum of stakeholders – these communication issues of talking in apples and pears can hamper true agility or undermine positive efforts from these teams. As part of our broader series of whitepapers aimed at modernising the I.T. function, it’s more important than ever the contribution is recognised and maximised across all facets of business, by:
Service Integration & Management (SIAM) is back, and it’s had a radical overhaul. Tuned for the Agile and Product-centric operating models of today, this revitalised SIAM approach has the flexibility to integrate delivery from diverse capabilities - product teams, platform teams, managed service providers and IaaS/PaaS/SaaS providers. It’s focused on achieving customer outcomes and increasing value (rather than just optimising cost) and uses tooling, orchestration, data, and AI to optimise delivery and continuously improve the experience. This paper delves into the key themes of this new SIAM approach, demonstrating how the core strengths of the model that was commonplace in complex technology and supplier ecosystems 10 years ago, have been infused with new approaches to supplier integration, data-driven operations, and workflow orchestration.
Increasingly, organisations are looking to product-based operating models to better align technology delivery with business functions and meet demanding customer needs, but many fail to achieve the desired outcomes. This paper looks at the opportunities and challenges presented by the new model and discusses the areas that must be addressed if the full potential of the change is to be realised.
As businesses adapt to meet increasing customer demand and gain competitive advantage, so the need to drive the velocity of change within IT increases. This paper looks at the key foundational changes organisations can make to improve IT delivery and achieve increased customer focus.
Most organisations are suboptimal in their management of technology delivery. When engaging suppliers they look to squeeze margins as a way of driving down costs but this often leads to poor quality of service. The alternative is to standardise services, simplifying procurement and management, and reducing duplication. In this way radical cost savings can be made whilst improving service quality.
Many organisations are implementing partial shifts to public cloud environments, retaining on premise (private cloud) components for various reasons. Maintaining a hybrid model adds cost, complexity and risk to an IT eco-system. This paper sets out why Mozaic believes that in almost all cases organisations will benefit from going “all in” with public cloud.
Public cloud services are a fundamental part of the shift towards a digital delivery and operating model. This paper explains the key steps that organisations can take to make that shift successful while maintaining effective control over service delivery and increasing the pace of change.
Aligning DevOps, ITSM and other tooling is the key to achieving frictionless delivery. This paper explains how Digital Service Management (DSM) can connect portfolio management, change and operate activities in a seamless flow of work.
Evolving your IT Operating Model is a demanding process. Significant culture change is required as colleagues step into new ways of working, new demands are placed on business stakeholders and key supplier relationships are reset. Continuous refinement is required as the operational landscape continues to change. This paper outlines ten essential steps for building a team which is not just capable of change but unstoppable.
Many organisations are considering how to meld Digital Delivery with more traditional Service Management without blunting the edges of both. This paper outlines a new approach to achieving this at enterprise scale.
The delivery of IT services is undergoing radical change. By moving from monolithic end to end contracts to disaggregated, multi-sourced, standard service outsourcing arrangements, businesses can drive significant benefits; better value for money, improved service, greater agility and ultimately better customer satisfaction. This paper outlines Mozaic's recommendations for How best to deliver a disaggregated delivery model.
Service Management ways of working have evolved to challenge the thinking of the teams, drive a culture of greater customer focus and a much more agile IT Operation. This paper describes the basis of Agile ITSM and key steps for driving agility through delivery.
In a world where doing more with less is the new normal, back-office functions are often neglected, leading to inefficiencies that can cripple an organisation’s ability to grow and adapt. Enterprise Service Management (ESM) offers a solution by extending ITSM principles across the enterprise, streamlining operations, and enhancing service delivery. This whitepaper explores the vital role of ESM in modern businesses, showcasing how it can transform cumbersome and complex processes into seamless, value-driven experience, in areas such as employee onboarding, property management, and health & wellbeing support.
The legal sector is facing a critical need to adapt their entire business model due to the transformative impact of generative AI (GenAI) and innovative start-ups. Traditional billing models, inconsistent processes, and administrative-heavy operations are often barriers to innovation. Failure to adapt will leave some firms behind, but those that do will achieve substantial gains in efficiency, market share, and profitability. Moizaic’s proven 7 Dimensions of Strategic Advantage framework, provides a comprehensive method to navigate these changes, enabling prioritisation of each area of opportunity.
Artificial intelligence (AI) offers unparalleled opportunities for innovation, efficiency, and growth, but scaling AI initiatives remains a complex challenge for many organisations. Without the right operating model and a clear framework for alignment, AI efforts often result in fragmented systems, inconsistent outcomes, and missed strategic opportunities. This paper explores how AI orchestration, when supported by the right operating model and alignment framework, can transform these challenges into opportunities. By unifying tools, automating workflows, and embedding governance throughout the AI lifecycle, orchestration enables businesses to scale AI efficiently while ensuring alignment with broader strategic goals.
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