We are always learning from our engagements and have plenty to say about leading practices.
Browse our Insights Library below to learn more about our client work and latest recommendations.
Increasingly, organisations are looking to product-based operating models to better align technology delivery with business functions and meet demanding customer needs, but many fail to achieve the desired outcomes. This paper looks at the opportunities and challenges presented by the new model and discusses the areas that must be addressed if the full potential of the change is to be realised.
Designing and implementing a prescriptive blueprint won’t deliver a sustainable outcome; Mozaic recommends that teams learn new ways of working through experience and shape their own transformation. This brief paper summarises the steps that we recommend for achieving the transition in a way that is sustainable, adaptable and ready for future challenges.
Companies must respond to shifting market pressures and evolving technology capabilities quickly, whilst still moving forward towards achieving their overall business goals. Mozaic describes this as the ‘Velocity of Change’. This paper describes four fundamental areas to address, offering a foundational starting point for CIOs and technology leaders looking to drive velocity with control through their change programmes.
Time spent in managing the flow of work across an IT Enterprise, rather than delivering actual change typically accounts for over 20% of an organisation’s effort. This paper explains how by connecting portfolio management, change and operate activities in a seamless flow of work, we can measure the level of Friction between organisational silos, in order to improve productivity.
In these difficult times efficient, effective and business-aligned IT is vital. Many organisations need to take action to rapidly make savings, whilst ensuring core capabilities are protected, flexible and ready to support growth in the future. This paper explores the actions you can take now to address cost pressures while establishing a platform for future growth.
An effective IT function and robust Digital Strategy are key to the longer term success of Higher Education Institutions, and the focus is now on transforming their technology functions to embrace a more Digitally orientated operating model that balances agility and control. Mozaic have worked with numerous Universities in the UK, and explain here what to prioritise and where to focus.
Many organisations are implementing partial shifts to public cloud environments, retaining on premise (private cloud) components for various reasons. Maintaining a hybrid model adds cost, complexity and risk to an IT eco-system. This paper sets out why Mozaic believes that in almost all cases organisations will benefit from going “all in” with public cloud.
Public cloud services are a fundamental part of the shift towards a digital delivery and operating model. This paper explains the key steps that organisations can take to make that shift successful while maintaining effective control over service delivery and increasing the pace of change.
Aligning DevOps, ITSM and other tooling is the key to achieving frictionless delivery. This paper explains how Digital Service Management (DSM) can connect portfolio management, change and operate activities in a seamless flow of work.
Evolving your IT Operating Model is a demanding process. Significant culture change is required as colleagues step into new ways of working, new demands are placed on business stakeholders and key supplier relationships are reset. Continuous refinement is required as the operational landscape continues to change. This paper outlines ten essential steps for building a team which is not just capable of change but unstoppable.
Since technology became a fundamental part of every business, there have been numerous attempts to structure the IT organisation, often flip-flopping between business alignment and standardisation across the enterprise. In this paper, Mozaic recommends how to create a new, dynamic organisation that re-shapes itself to current business demands.
Many organisations are considering how to meld Digital Delivery with more traditional Service Management without blunting the edges of both. This paper outlines a new approach to achieving this at enterprise scale.
The delivery of IT services is undergoing radical change. By moving from monolithic end to end contracts to disaggregated, multi-sourced, standard service outsourcing arrangements, businesses can drive significant benefits; better value for money, improved service, greater agility and ultimately better customer satisfaction. This paper outlines Mozaic's recommendations for How best to deliver a disaggregated delivery model.
Service Management ways of working have evolved to challenge the thinking of the teams, drive a culture of greater customer focus and a much more agile IT Operation. This paper describes the basis of Agile ITSM and key steps for driving agility through delivery.