Mozaic is an independent consultancy, we enable IT and Digital leaders to assess and improve their strategy, delivery and operations.
We work collaboratively with our clients to design and implement transformational change and drive radical improvements in business agility and performance.
Our deeply experienced team makes us the partner of choice for Operating Model design and implementation. We use proprietary IP and proven models to accelerate and de-risk change and implement tooling and automation to enable frictionless delivery.
Learn More About What We Do
We help create future ready organisations that deliver outstanding customer experiences
We transform operating models to drive business agility and enable continuous delivery of value
We implement and configure industry-leading tools to orchestrate and automate DevOps change processes
The legal sector is facing a critical need to adapt their entire business model due to the transformative impact of generative AI (GenAI) and innovative start-ups. Traditional billing models, inconsistent processes, and administrative-heavy operations are often barriers to innovation. Failure to adapt will leave some firms behind, but those that do will achieve substantial gains in efficiency, market share, and profitability. Moizaic’s proven 7 Dimensions of Strategic Advantage framework, provides a comprehensive method to navigate these changes, enabling prioritisation of each area of opportunity.
In a world where doing more with less is the new normal, back-office functions are often neglected, leading to inefficiencies that can cripple an organisation’s ability to grow and adapt. Enterprise Service Management (ESM) offers a solution by extending ITSM principles across the enterprise, streamlining operations, and enhancing service delivery. This whitepaper explores the vital role of ESM in modern businesses, showcasing how it can transform cumbersome and complex processes into seamless, value-driven experience, in areas such as employee onboarding, property management, and health & wellbeing support.
Service Integration & Management (SIAM) is back, and it’s had a radical overhaul. Tuned for the Agile and Product-centric operating models of today, this revitalised SIAM approach has the flexibility to integrate delivery from diverse capabilities - product teams, platform teams, managed service providers and IaaS/PaaS/SaaS providers. It’s focused on achieving customer outcomes and increasing value (rather than just optimising cost) and uses tooling, orchestration, data, and AI to optimise delivery and continuously improve the experience. This paper delves into the key themes of this new SIAM approach, demonstrating how the core strengths of the model that was commonplace in complex technology and supplier ecosystems 10 years ago, have been infused with new approaches to supplier integration, data-driven operations, and workflow orchestration.
Our experience shows that value is often difficult to articulate, or infrequently understood by a broad spectrum of stakeholders – these communication issues of talking in apples and pears can hamper true agility or undermine positive efforts from these teams. As part of our broader series of whitepapers aimed at modernising the I.T. function, it’s more important than ever the contribution is recognised and maximised across all facets of business, by:
Many IT organisations find themselves at a crossroads. The digital landscape is expanding at an unprecedented rate, and with it comes a cacophony of frameworks, vocabulary and the continuing shadow of security threats. Amidst this complexity, there's a palpable shift in our customer’s knowledge. They are armed with a far deeper understanding of technology than ever before. And with knowledge comes an expectation, which in turn changes the way we must act and respond.
It is common for vendors to sell the cloud as a platform that will reduce the total cost of ownership (TCO) and drive efficiency in IT technical and programme delivery, or as a quick route to the adoption of new technologies. However, if the cloud is positioned solely as a technology platform the buyer is at risk of disappointment or outright failure (often due to a strategy of trialling the cloud for low -value products, and as a result not gaining the budgets needed to do it properly). When cloud is used for isolated business opportunities you can gain initial success but then run into significant headwinds when attempting to operate and scale new solutions.
Find out how Mozaic can help your organisation remove friction and drive velocity.
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