We help you to discover your IT future
We work with technology leaders to drive strategic business priorities through digital excellence. We offer client-side advice and operational support, with deep expertise in designing and implementing the operating models, service design, tooling and automation capabilities that underpin frictionless technology delivery.
The strength of our model and frameworks—and the quality and experience of our people—means we build confidence and deliver fast.
We are collaborative and hands-on, and we bring a wealth of experience and robust analytical techniques to build the case for change.
All of which means our clients and their IT teams are prepared for the future.
Meet the team
Consulting Director
Pete is an IT leader with over 20 years’ of consulting experience. He has a track record of achievements across the IT lifecycle, including Infrastructure & Operations, Enterprise Architecture and IT Sourcing. Pete has served as Interim Head of Infrastructure for both a FTSE250 Defence company and a privately held financial services/automotive group
Head of Marketing & Product Management
Rachael has over 12 years’ experience working with technology leaders as an Advisor and Product Manager. She has partnered with clients across all industries to help address their strategic initiatives through consulting programme delivery, dedicated 1:1 advisory and peer insights from leadership communities. Rachael oversees Mozaic’s product portfolio and marketing activities.
Principal Consultant
Gareth is a Principal Consultant and Engagement lead. Gareth has over 15 years’ experience in Service Operations having led transformation programmes and operational teams, for a variety of organisations. He is passionate about ensuring services are delivered faster and better whilst providing an excellent user experience
Consulting Director
Ann has over 20 years’ experience leading delivery of IT solutions and operational services. She is passionate about great customer engagement and driving ongoing, sustainable business value through change and innovation. Ann has led numerous successful Transition and Transformation programmes, working in collaboration with customers and guiding teams to achieve Service Excellence
Consulting Director
Matt has over 15 years experience of leading the delivery of critical, complex and highly secure technical services, with expertise in programme delivery, operations management and service architecture. He is a highly-experienced leader with strong track record in cultural change and organisational transformation
Principal Consultant
Elaine is a Principal Consultant with over 20 years’ experience leading client transformation initiatives in a wide variety of industry sectors. She is passionate about customer and employee experience, and enabling clients derive and unlock business value and outcomes from her engagements
Practice Lead
Dean has over 15 years’ experience working in IT, starting in Logistics and then moving into software consultancy with various ServiceNow partners. Dean has operated at every level on the consultancy ladder including: Technical deployment and administration, Lead consultancy and Engagement management, Head of a UK practice at a global Services organisation. Dean has a track record of delivering organisational change using the power of the ServiceNow platform
Consulting Director
Russell has twenty years’ transformation experience in advisory and in-house roles. He has breadth and depth of experience across the entire lifecycle, including strategy, target operating model design and implementation, digital transformation, sourcing, and programme management
Principal Consultant
Pablo has more than 15 years’ experience in IT Service Delivery working in various complex and challenging environments. By applying best practise, using resources wisely, and developing analytics and automation to improve the IT service capability of clients, he has helped them improve and transform their operations
Consulting Director
Andrew has over 20 years experience delivering organisational and programme change in large IT organisations. Highly experienced in roles ranging from IT strategy formulation and delivery through to detailed IT tooling, data management and IT cost transparency implementations across complex IT estates
Principal Consultant
Richard has over 20 years’ experience leading customer, IT and corporate programs for major multinationals. Passionate about user experience and operational efficiency, he has delivered sustainable business change through a wide range of Operating Model transformation initiatives
With unparalleled experience in the public and private sectors, the Mozaic team brings together a unique mix of consulting and operational expertise. Our founders, David Courtley and Steve Tuppen, are recognized pioneers in service integration excellence, with a proven track record in delivering radical transformational change within complex organisations.
Having grown the team and continuously developed our methodology to reflect new ways of working and a rapidly evolving technology ecosystem, we have the right skills to bring together the best of traditional and digital technology delivery models. We can strike the appropriate balance of agility with control to ensure that our clients’ organisations are ready to meet the needs and expectations of their customers.
As an independent consultancy, we always act impartially to best serve our clients’ needs, working collaboratively to identify the right recommendations and gain buy-in.
Our team can help you with service strategy and design, financial assessment and business case definition, process design, sourcing advice, commercial and contract management, operational management, cloud skills and tooling design and implementation.