We help you to discover your IT future

We work with technology leaders to drive strategic business priorities through digital excellence. We offer client-side advice and operational support, with deep expertise in designing and implementing the operating models, service design, tooling and automation capabilities that underpin frictionless technology delivery.

The strength of our model and frameworks—and the quality and experience of our people—means we build confidence and deliver fast.

We are collaborative and hands-on, and we bring a wealth of experience and robust analytical techniques to build the case for change.

All of which means our clients and their IT teams are prepared for the future.

Meet the team

David Courtley
Director and Co-Founder

David has helped build and lead some of the world’s largest and most complex IT Services organisations

Steve Tuppen
Director and Co-Founder

Steve is recognised as a leading expert in Service Integration and has helped many IT leadership teams define and drive transformational change, using his 20+ years of consulting experience

Graham Atkinson
Senior Architect

Graham is an IT professional with for over 20 years’ experience  working in both technical and service operations roles within complex and secure environments for both public sector and private enterprises

Dee Banda
Service Delivery Lead

Dee is a IT project and service delivery professional with extensive experience working in business transformations, IT and business change projects with various clients

Pete Bloxam
Consulting Director

Pete is an IT leader with over 20 years’ of consulting experience. He has a track record of achievements across the IT lifecycle, including Infrastructure & Operations, Enterprise Architecture and IT Sourcing. Pete has served as Interim Head of Infrastructure for both a FTSE250 Defence company and a privately held financial services/automotive group

Trisha Booth
Principal Consultant and Engagement Lead

Trisha is a Principal Consultant and Engagement Lead. She has vast experience in a number of high profile leadership roles in IT Service Operations and Management

Stacey Brown
Junior ServiceNow Consultant

Stacey is a Junior ServiceNow Consultant with experience in managing Service Management processes, using ServiceNow to drive quality and service improvement

Aileen Coull
Commercial Director and Company Secretary

Aileen manages all aspects of the Mozaic office team and oversees our Resource Management.  If you are interested in joining the Mozaic team, please contact Aileen

Rachael Eizlini
Head of Marketing & Product Management

Rachael has over 12 years’ experience working with technology leaders as an Advisor and Product Manager. She has partnered with clients across all industries to help address their strategic initiatives through consulting programme delivery, dedicated 1:1 advisory and peer insights from leadership communities. Rachael oversees Mozaic’s product portfolio and marketing activities.

Gareth Farr
Principal Consultant

Gareth is a Principal Consultant and Engagement lead. Gareth has over 15 years’ experience in Service Operations having led transformation programmes and operational teams, for a variety of organisations. He is passionate about ensuring services are delivered faster and better whilst providing an excellent user experience

Carl Garrett
Business Development Executive

Carl has over 10 years experience of business development and consultative selling, working as a trusted partner to CIOs and Digital Leaders to assist them in evolving and transforming their teams and enterprises to become more agile and future proof

Ann Gaskell
Consulting Director

Ann has over 20 years’ experience leading delivery of IT solutions and operational services.  She is passionate about great customer engagement and driving ongoing, sustainable business value through change and innovation.  Ann has led numerous successful Transition and Transformation programmes, working in collaboration with customers and guiding teams to achieve Service Excellence

Matt Gray
Consulting Director

Matt has over 15 years experience of leading the delivery of critical, complex and highly secure technical services, with expertise in programme delivery, operations management and service architecture. He is a highly-experienced leader with strong track record in cultural change and organisational transformation

David Gregory
Service Management Consultant

David is a focused Business, Operations, IT Service Management and Governance consultant

Mark Hyland
Service Management Consultant

Mark is a Service Management Consultant with experience across a range of Industry sectors and IT disciplines

Elaine Hutton
Principal Consultant

Elaine is a Principal Consultant with over 20 years’ experience leading client transformation initiatives in a wide variety of industry sectors. She is passionate about customer and employee experience, and enabling clients derive and unlock business value and outcomes from her engagements

Shane Lee
Principal Consulatant

Shane is a Principal Consultant with 20 years’ experience in IT Transformation, Operating Model Design and Programme Management

Ciaran McGroggan

Ciaran is a PMO and project delivery expert

Dean Mortimer
Practice Lead

Dean has over 15 years’ experience working in IT, starting in Logistics and then moving into software consultancy with various ServiceNow partners. Dean has operated at every level on the consultancy ladder including: Technical deployment and administration, Lead consultancy and Engagement management, Head of a UK practice at a global Services organisation. Dean has a track record of delivering organisational change using the power of the ServiceNow platform

Karthi Naguleswaran
Graduate ServiceNow Developer

Karthi is one of our team of Graduate ServiceNow Developers

David Naim
Graduate Tooling Developer

David is one of our team of Graduate Tooling Developers

Zafeiris Petalas
Principal Consultant

One of our Principal Consultants with considerable Senior IT and transformation experience

Pritam Sahota
Senior Tooling Architect

Pritam is one of our Senior Technical Leads in the Tooling Practice

Ian Sanders
Principal Consultant

Ian has 25 years of leadership experience in IT service delivery and programme management, gained in assignments across a variety of  industry sectors. He has a passion for delivering exceptional customer service and operational service management

Matt Sethi
Service Delivery Lead

Matt is a Service Delivery Lead with over 10 years experience in service delivery and operations, and a background in both the Telco and IT industry. He is has experience working In the public and private sectors, supporting complex solutions and managed services

Andrew Shelley
Service Delivery Lead

Andrew is a business focused ITIL Service Management and Application Management Consultant and Delivery Lead with over 20 years in the Service Management industry, in both public and private sectors

Jemma Sherman
Business Assistant

Jemma is responsible for all of our business administration

Jon Shires
Consulting Director

Jon has strong operational experience and has built and led Service Integration capabilities in various organisations

Matt Sime
Service Delivery Lead

Matthew is a highly experienced and versatile consultant with over 20 years experience in service operations and management. He has extensive knowledge of service architecture, design and transition within both the agile (Devops and SRE) & waterfall methodologies

Russell Smith
Consulting Director

Russell has twenty years’ transformation experience in advisory and in-house roles. He has breadth and depth of experience across the entire lifecycle, including strategy, target operating model design and implementation, digital transformation, sourcing, and programme management

Navya Sree
Junior DevOps Engineer

Navya is one of our Junior DevOps Engineers

Laurence Taaffe

Laurence is a Programme Director with over 30 years’ experience in delivering major IT and Business initiatives for leading organisations

Pablo Treber
Principal Consultant

Pablo has more than 15 years’ experience in IT Service Delivery working in various complex and challenging environments. By applying best practise, using resources wisely, and developing analytics and automation to improve the IT service capability of clients, he has helped them improve and  transform their operations

Andrew Wilkinson
Consulting Director

Andrew has over 20 years experience delivering organisational and programme change in large IT organisations. Highly experienced in roles ranging from IT strategy formulation and delivery through to detailed IT tooling, data management and IT cost transparency implementations across complex IT estates

Richard Worsley
Principal Consultant

Richard has over 20 years’ experience leading customer, IT and corporate programs for major multinationals. Passionate about user experience and operational efficiency, he has delivered sustainable business change through a wide range of Operating Model transformation initiatives

John Wright
DevOps Practice Director

John is an experienced Agile and DevOps Consultant with over 20 years experience supporting Digital and Agile programmes.  As our DevOps Practice Director, John is passionate about the adoption of DevOps techniques to optimise product delivery


With unparalleled experience in the public and private sectors, the Mozaic team brings together a unique mix of consulting and operational expertise. Our founders, David Courtley and Steve Tuppen, are recognized pioneers in service integration excellence, with a proven track record in delivering radical transformational change within complex organisations.

Having grown the team and continuously developed our methodology to reflect new ways of working and a rapidly evolving technology ecosystem, we have the right skills to bring together the best of traditional and digital technology delivery models. We can strike the appropriate balance of agility with control to ensure that our clients’ organisations are ready to meet the needs and expectations of their customers.

As an independent consultancy, we always act impartially to best serve our clients’ needs, working collaboratively to identify the right recommendations and gain buy-in.

Our team can help you with service strategy and design, financial assessment and business case definition, process design, sourcing advice, commercial and contract management, operational management, cloud skills and tooling design and implementation.