As the demand for exceptional customer service increases, organisations need to evolve and adapt to optimise their delivery of technology. In doing so they often find that their operating model is no longer fit for purpose, leading to points of stress and friction that prevent effective delivery, generate cost inefficiency and increase business risk.
Mozaic has deep practical experience of Operating Model design and transformation, using proven, proprietary IP and productised models to accelerate assessment, design and transformation. Our work is also underpinned by volumes of analysis, insights and proprietary financial models providing a clear understanding of relative market value.
We explore existing functional and process models, governance and control mechanisms, data architecture, sourcing strategy, people and organisation requirements, tooling and automation opportunities and overall programme delivery needs; designing new structures that are
t future ready.
We build consensus across leadership teams and ensure buy-in at all levels to support sustainable change. Rather than building a prescriptive ‘blueprint’, we follow a ‘playbook’ approach, facilitating an iterative implementation that is led and owned by client teams.
Using this approach results in a future ready, adaptive organisation; resilient to the inevitable changes and evolutions that will continue to reshape requirements over time.