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We help business and technology leaders design and implement transformational change.

Mozaic's experienced team and proven models de-risk and accelerate delivery, enabling organisations to become Future Ready; fully prepared for the challenges and opportunities ahead.


We transform Operating Models to drive business agility and continually deliver value

The ability to deliver timely and relevant value to customers should guide the operating structure of every business. We’ve assessed and transformed hundreds of operating models to balance agility and customer focus with optimisation and control of underlying platforms and capabilities.

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Transforming Operating Models to drive business agility and continually deliver value

As technology and ways of working evolve, organisations can find that their operating model is no longer fit for purpose, leading to points of friction that prevent effective value delivery, generate cost inefficiency and increase business risk. 

Mozaic has developed proven models and methodologies that enable the adoption of new ways of working which balance agility and control. Refined over many years of experience, our frameworks assess and drive the design of all dimensions of an operating model, enabling us to accelerate through assessment, design and transformation.  

Our assessments explore the functional and process model, governance and control mechanisms, data architecture, sourcing strategy, people and organisation requirements, tooling and automation opportunities and overall programme delivery needs.  

We build consensus with leadership teams to ensure that the operating model design is accepted and a roadmap is built to deliver a sustainable and owned capability for the future. We follow a ‘playbook’ approach, rather than building a prescriptive ‘blueprint’, which enables an iterative implementation that is led and owned by client delivery teams.  

We prioritise making the new model future proof; adaptive and resilient to the inevitable changes and evolutions that will continue to reshape delivery requirements over time.

Overall, we help clients to achieve improved time to value, reduced cost and risk profile, increased velocity of change within a robust and flexible platform that is prepared for future growth and change. 


We implement Tooling and Automation to enable teams and remove friction with latest software platforms and ways of working

It is no longer ‘optional’ for businesses to embrace modern tooling and automation. From utilising cloud-based platforms to implementing sophisticated orchestration, we enable our clients to derive significant efficiency benefits and to establish an effortless flow of work across the enterprise to increase velocity.

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Implementing Tooling and Automation to enable teams and remove friction with latest software platforms and ways of working

When friction across service delivery prevents effective operations and colleagues are stuck navigating manual processes, many organisations encourage their teams to embrace new ways of working and invest in tools and automation platforms to increase velocity. However, it is challenging to move faster and truly embrace DevOps or Agile methodologies, alongside new toolsets, whilst retaining appropriate levels of governance and control.  

We work with our clients to develop their automation strategy, select the right tools and platforms then implement effectively

Our dedicated platform and automation practices bring together many years of technical and consulting experience and consist of fully certified, UK-based colleagues who are committed to easing and de-risking tooling implementation for our customers.  

With deep expertise in process optimisation and service automation, we have created methods, tools and frameworks that enable us to accelerate the rate of adoption for automation and deliver increased efficiency, quality and compliance of business and IT processes. 

Our strategic consultancy and implementation programmes deliver both significant cost savings and increased agility for our clients. 

Our frictionless accelerators apply a combination of consulting and code, so that IT Service Management and DevOps/Product teams can operate in a highly orchestrated manner, benefiting from scalable, repeatable patterns and templates that drive increased velocity with full auditability.  


We design Future Ready Services to support excellent experiences

Well-designed services across the enterprise make the difference for internal and external customer experience. We design services in a way that ensures products and platforms are aligned to the needs of consumers and optimised for performance and value.

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Designing Future Ready Services to support excellent experiences

As organisations shift to product-based delivery models, Service Design needs to evolve to ensure that teams are continually delivering relevant value to their customers. 

Mozaic’s ‘Service Design’ expertise is comprehensive. We understand that the term holds different meaning depending on the use case; but we recognise that service design always has a material impact on business outcomes and user experiences. 

For digital products and applications, we establish a deep understanding of all user needs in order to design and build services that are not only functional but accessible, meaningful and valuable to users and our client's business. 

We also have proven expertise in service management and service integration, including platform and tooling selection, sourcing strategy and commercial support. With a strong understanding of standard frameworks such as ITIL, COBIT and SFIA, we are trusted by organisations across industries to provide fully informed deliverables using our consulting toolkit to accelerate and de-risk their production. 

Mozaic has built a comprehensive set of tried and tested templates and models to inform a coordinated approach to Service Design based on proven solutions. These are applied with due flexibility and rigorously adapted to ensure fit with the organisation both now and in the future. 

As a result, our clients benefit from services that deliver relevant value, attaining excellence in their SLAs within a well-managed budget


Partnerships Icon

Our balanced portfolio of partnerships with market leading platform and services providers enables us to accelerate delivery with clients. Our recommendations to clients are always impartial and we pride ourselves on our independence. We only partner with leading companies with proven capabilities that we trust.  

The partnerships we build enable us to craft and implement the right solution, powered by the right platforms, in the most effective way.

Clients stand to benefit greatly from these partnerships, which keep us well informed about latest capabilities and offerings, as well as offering optimised commercial relationships. 

Click here for an interview with leaders from Mozaic and ServiceNow, one of our longstanding partners, about automation around ITSM and DevOps.

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Find out how Mozaic can help your organisation remove friction and drive velocity. 

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