Initially engaged to assess our clients global IT operating model and service provision, we recommended a range of options, worked with the client to down-select the preferred strategy, and design the roadmap for change.
Global Defence Operating Model Change Yields £20 Million Savings
The
Engagement
The Challenge
Due to business performance following a significant production issue, our clients global business demanded costs be reduced, including those in IT. Of course, the aim was to achieve this without any service degradation.
Through our initial assessment we identified that the key issues stemmed from global complexity: the client had different ways of working at every organisational intersection: region, business unit, security domain. The result: too many contracts, too many people, duplication, unnecessary wasted costs, and poor service quality.
Laterally, the issue has been how to continue that process of improvement, continuing to shift the organisation to a more flexible, product based delivery.
For the assessment we followed our proven approach:
- Provided a small team comprising lead, service and financial analyst
- We articulated the current state and the associated challenges: what was driving cost, where the complexity sat; the maturity of the organisation
Based on our recommendations we built a business case for change and designed the change programme, which the client implemented largely independent of Mozaic.
Later, in response to favourable trading conditions, and increased demand from key customers, we were asked to re-design the clients operating model to address specific needs.
The specific department needed control over their own costs, their own tooling to give them insights into performance and address security requirements required individual services, we:
- Designed the detailed transformation plan, and led its implementation
- Reset supply contracts
- Designed a new technology organisation
- Grew function from 15 to 70, providing interim support
- Built of on-premise ServiceNow tooling
The Approach
The Results
Our work enabled the client to achieve over £20m savings in-year on the annual operating budget. Along with:
- Improved service provision
- Greater visibility and control
Get in touch with our team to learn more about our services, explore partnership opportunities or discuss how we can help with your challenges.
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Measurable Operating Model Impact at a Central Government Department