Mozaic’s Enterprise Service Integration model describes the capabilities needed to deliver joined-up value across the enterprise and move towards autonomous and agentic working. We have evaluated more than two hundred tools (and counting) against it, measuring both what they can enable and how practical they are to adopt. Practicality covers affordability, implementation ease, licensing simplicity, support ease and customer satisfaction.
That combination, capability assessed against an operating model rather than a generic feature list, and balanced against the realities of adoption, is what makes the scorecards useful. It turns “which tool should we buy?” into a more useful question: “which combination of tools best fits our target maturity, priorities, existing estate and appetite for change?”
Why score against a model, not a feature list
A feature comparison tells you what a product claims to do. It does not tell you whether those features support the operating model or maturity you need. We assess tools against the ESI reference architecture. Its capability catalogue is mapped to twenty tooling categories, showing which tools can legitimately contribute to each requirement and where categories must work together.
A tool can be excellent and still be the wrong choice because it is strong in areas the organisation does not need, duplicates an existing strength or depends on foundations that are not yet in place.
Two dimensions: capability and practicality
Every tool is scored on two axes.
Capability measures how strongly a module or tool supports the capabilities mapped to its categories and the ESI maturity those capabilities enable. A platform that can express policy as code, integrate context and orchestrate straight-through fulfilment scores differently from one in which tickets remain the principal coordination mechanism.
Practicality measures how realistically that capability can be adopted and sustained. The score combines price at 25%, implementation ease at 25%, licensing simplicity at 20%, support ease at 15% and customer satisfaction at 15%.
Capability tells you what a tool can enable. Practicality tells you how readily an organisation can realise it.
Evidence-based and transparent
The scorecards use a consistent evidence-pack structure, explicit criteria, capability-to-category mappings and validation rules so every score can be examined and challenged. The aim is a transparent, repeatable method that prevents a commercial bias, vendor claim or individual preference from determining the result.
Conclusion
The ESI scorecards provide structured evidence: capability measured against the model, practicality measured against adoption realities, and recommendations shaped by priorities, readiness and the existing estate.
Want the market view for your situation?
Ask us for a scorecard-based tooling assessment against the ESI model. We will show which options best fit the maturity you are aiming for, the capabilities you already have and the change your organisation is ready to absorb.
Get in touch with our team to learn more about our services, explore partnership opportunities or discuss how we can help with your challenges.