19 December 2025 – LONDON, UK – Mozaic, the award-winning IT and business transformation consultancy, has been named EMEA Partner of the Year by Halo, recognising the company’s outstanding contribution to supporting customers, delivering standout implementations, and growing the Halo ecosystem across the region.
The HaloITSM Partner of the Year awards celebrate partners who go above and beyond in helping organisations achieve success with IT service management. Mozaic has delivered over 50 Halo implementations in 2025, consistently earning high praise for driving successful outcomes and helping clients achieve measurable business value.
“Our tooling practice has deep roots, with a proven heritage,” said Terry Harding, Tooling Practice Lead and Engagement Director at Mozaic. “We take on enterprise-level, high-stakes projects, working collaboratively across departments to manage estate discovery, automation, and service alignment. This award reflects the hard work, expertise, and commitment of our team and the strong partnerships we build with our clients.”
Mozaic’s success is underpinned by trusted methodologies and accelerators, honed through engagements with over 100 global clients. The company consistently achieves 5/5 CSAT scores across tooling engagements, demonstrating its ability to deliver high-quality outcomes at scale. Mozaic also boasts one of the the largest number of HaloITSM and HaloCRM certified resources, giving clients confidence in the depth of expertise applied to every engagement.
Mozaic is taking ITSM to the next level by enabling Enterprise Service Management (ESM), helping organisations unlock the full potential of the Halo platform. By combining deep technical knowledge with operating model expertise, Mozaic empowers clients to gain real power from their platform, ensuring services are aligned across the organisation and driving tangible business value.
“Our ongoing efforts not only strengthen the impact of Halo but also enable faster, more reliable outcomes across a broader range of clients, giving them confidence,” added Terry. “We’re also actively supporting the build-out of the Halo product by investing time with the product owners, helping shape its future direction.”
Adam Godfrey, Executive VP of Field Operations at Halo added: “Strong partnerships must be built on solid foundations and the whole team at Mozaic leant into that process. That hard work was demonstrated with outstanding results, glowing customer feedback and we have found they are an easy partner to work with as their culture and vision match ours”
This award reinforces Mozaic’s position as a trusted partner and underscores the company’s ongoing commitment to excellence, client success, and the growth of the Halo ecosystem.
To learn more about Mozaic and its services, or to book a complimentary tooling workshop, get in touch.
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About Mozaic
Mozaic is an award-winning specialist consultancy and a partner of choice for organisations seeking to improve their strategy, delivery, and operations. With a collaborative approach that blends deep expertise and practical innovation, Mozaic helps clients rapidly assess challenges, co-design solutions and operating models, build internal capability, and accelerate delivery through proven methodologies and toolkits. The transformation Mozaic enables goes beyond change – it’s about empowering teams for sustainable growth. More than 100 leading businesses have partnered with Mozaic to deliver real-world outcomes and ensure they are Future Ready.
About Halo
With a multi decade history, Halo has gone through a complete rebrand in 2019 and launched an innovative suite of products that are changing the way enterprise services are delivered globally. Halo’s cloud and on-premise service platform HaloITSM, used to provide Enterprise Service Management across all departments, and HaloPSA, used by IT Managed Service Providers, utilise the latest technologies to empower support teams across the globe. Halo is a privately owned software company, building innovative service management platforms for digital-first businesses. Our dedicated team works across our product suite; developing, selling, supporting, managing, and implementing the platform all in house. With a growth rate of over 300% over the last 3 years, Halo has been named one of the fastest growing companies by the Financial Times (FT 1000: Fastest Growing Companies), and is trusted by over 125,000 teams in more than 75 countries.
Press Contacts
George Tresnan, Head of Marketing at Mozaic
George.tresnan@mozaic.net