Unlocking the Power of Gen AI for 400+ Legal Services
The
Engagement
A multinational law firm partnered with Mozaic to provide a detailed assessment of how Gen AI and other innovative tools will influence the Practice Groups covering over 400 different services.
We utilised our 7 Dimensions of Strategic Advantage framework to elicit opportunities and identify business impacts. We collaboratively developed a holistic, prioritised, transformation portfolio underpinned by data models which offered business insights linked to PowerBI visualisations. Our client received not only the findings, insights, and recommendations from the engagement, but also the structure, tools, and capabilities to self-assess and evolve this view and their portfolio over time.
The Challenge
Mozaic was engaged to:
- Develop a structured view of the impacts of AI and other new technologies over time on the different Practice Groups within CMS and identify a large number of opportunities and strategic change initiatives
- Develop a repeatable framework, including a data model, that enabled impacts and ideas to be captured, linked and prioritised
- Drive the Practice Groups to generate transformational ideas that could be game changers in addition to ideas that improved business efficiency, understanding their ownership for driving these forwards over time
The Mozaic team married our industry and technology intelligence with client- specific insights gleaned via the engagement:
- Incorporating views of over 100 workshop attendees from the client including Partners, Of-Counsels, Senior Associates and Trainees
- Mapping impacts and ideas over time, assessed against high-level themes further sub-divided into lower-level categories
- Data generated was mapped against the 7 Dimensions of Strategic Advantage and used to create data models and reports offering insights to individual Practice Groups on opportunities, threats and transformative ideas to take forward as well as generating a prioritised change portfolio.
The Approach
The Results
Working with the client, we established:
- Over 450 impacts and 360 ideas
- A repeatable model for forecasting and visualising AI opportunities, impacts, and business value on key activities by work type, ensuring all key Practice Groups are represented.
- Areas where digital tools and AI could be used to offer relatively quick wins.
- Patterns of impacts across Practice Groups on revenue, including billing (e.g., fixed fee, hourly billing), delivery models and common problem statements to feed recommendations for strategic change to the Board.
Get in touch with our team to learn more about our services and discuss how we can help solve your challenges.