Mozaic were commissioned by a long-term savings and retirement organisation with ~£290 billion of assets under administration and c.12 million customers to design a product-oriented structure and operating model for Group IT, to achieve increased delivery velocity, drive innovation, improve customer experience, and reduce organisational friction
Transforming Financial Services Delivery Through a Product-Oriented Model
The
Engagement
The Challenge
The clients success and growth had historically been largely based on the acquisition and management of “closed book” products, focusing Digital delivery on driving standardisation and efficiency. More recently, the focus shifted to “open” products, requiring a more dynamic and user focussed approach to delivery. One that will bring the business needs and Digital skills together to react quickly to market needs. A new, product- and customer-aligned operating model for Digital was required to support this shift in strategy.
Our collaborative approach ensured engagement and buy-in from key stakeholders.
We worked closely with various levels of subject matter experts and leaders to understand the impact of the initial pilot and identify areas of focus for the proof of value activities.
We worked closely with PoV team members to ensure they were comfortable with the new ways of working, coaching key individuals (such as Product Owners) and the wider team. We focused on changes to internal culture and product-orientated ways of working.
The Approach
The Results
During the engagement, Mozaic:
- Established and coached Proof of value teams
- Created a leadership engagement and buy-in to product principles
- Created a case for change
- Designed a L2 Operating model
- Co-created a roadmap for scaling product adoption throughout the business
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