Often in many organisations, portfolio management decisions, product delivery teams and enterprise service management capabilities are disconnected, decision making slow and work flows poorly. As examples, investment decision cycles may not align to the market changes that a Product Owner is responding to or Service Management Change and Transition
Managers may argue that introducing new services is putting the Enterprise at risk and stop developed features being released.
Mozaic has developed a new IT operating model construct; Digital Service Management (DSM). This is a dynamic IT delivery structure which is constructed to flex with the current business strategy challenge whilst maintaining the enterprise view, rigour and control. This approach builds upon, and integrates, the best of the Digital and Traditional IT worlds.
This legacy publication is available as a downloadable PDF. It remains a valuable reference on the topic and reflects our continued commitment to sharing insight and expertise.
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