Part of our ongoing series bringing together Halo clients and peers to share practical insights, experiences, and ideas.
Wednesday, July 22, 2026
09:30AM – 3PM
The Scotsman Hotel, 20 North Bridge, Edinburgh, EH1 1TR
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Following the strong demand for our London sessions, we’re pleased to be bringing the Halo User Group to Scotland for the first time, hosting our next session in Edinburgh.
As Halo ITSM Partner of the Year 2025, we’re continuing to support the community by creating a space for practical insight and shared experiences, bringing together Halo customers and peers to explore how organisations are getting the most from Halo, while discussing common challenges and opportunities in an informal setting.
In this session, we’ll be focusing on:
- Real-world use cases and lessons learned
- How you can easily utilise AI
- Approaches to improving performance and user experience
- Open discussion and knowledge sharing across the group
- Open floor for technical support questions and challenges
Please note, space is limited, so we encourage you to confirm your place as soon as possible.
Date: Wednesday, July 22, 2026
Time: 09:30AM – 3PM
Location: The Scotsman Hotel, 20 North Bridge, Edinburgh, EH1 1TR
09:30 – 10:00 | Arrival, Tea, Coffee & Networking
10:00 – 10:30 | Opening Introduction
10:30 – 12:00 | ESM Deep Dive & Customer Discussion
12:00 – 13:00 | Lunch & Networking
13:00 – 13:20 | Customer Insights: ESM in Practice
13:20 – 13:50 | Using AI in Halo to Transform Service Delivery & User Experience
13:50 – 14:00 | Break
14:00 – 14:20 | Halo Roadmap & Future Direction
14:20 – 14:55 | Technical Q&A
14:55 – 15:00 | Closing Remarks
Full agenda will be circulated shortly
Registration is now open to reserve your place at the event. Please note that completing the registration does not guarantee a confirmed place, as spaces are limited.
We will confirm your place in a follow-up email.
If you have any questions or need further information, please don’t hesitate to contact us at events@mozaic.net.
