London, UK, 3 August 2026 – Mozaic, the award-winning operating model and service transformation consultancy, has announced a strategic partnership with BigPanda, the Agentic ITOps platform trusted by some of the world’s largest enterprises.
BigPanda will become a key technology component within Mozaic’s Enterprise Service Integration, or ESI, Reference Architecture. The partnership will also strengthen the operational intelligence capabilities Mozaic offers to enterprise customers using Halo and ServiceNow.
Mozaic’s ESI model helps organisations connect enterprise demand, workflows, technology platforms, suppliers, and governance into a joined-up service operation. BigPanda provides a critical operational intelligence layer within this model, bringing together signals from fragmented monitoring tools, reducing alert noise, and creating the trusted context needed to prioritise incidents, initiate workflows, and automate operational responses.
Many organisations have invested heavily in monitoring, observability, and service management platforms, but the connections among them remain fragmented. Monitoring tools generate large volumes of technical events, while service teams often receive duplicate, poorly prioritised, or insufficiently contextualised incidents. This creates unnecessary manual effort, slows diagnosis, and limits the effectiveness of automation and AI.
By combining Agentic ITOps capabilities from BigPanda with Mozaic’s expertise in service operating models, Service Awareness, Enterprise Service Management, and platform delivery, the partnership will help organisations bridge this gap. Customers will be able to identify the events that matter, understand their potential business impact, and route reliable operational intelligence into the right service management workflows.
Matt Gray, Engagement Director at Mozaic, said:
“AI-driven operations do not start with an agent. They start with trusted operational context. BigPanda gives us the intelligence layer between monitoring and service management, identifying what matters, bringing related signals together, and giving platforms such as Halo and ServiceNow the context needed to trigger the right response.
“This is a critical component of our ESI Reference Architecture. Combined with our operating model, service integration and platform expertise, it will help clients move away from fragmented and reactive support towards service operations that are integrated, service-aware and increasingly automated.”
Chris Loveridge, EMEA Regional Vice President at BigPanda, added:
“Mozaic combines deep enterprise transformation experience with a strong position across both the Halo and ServiceNow ecosystems. That combination is increasingly important as organisations look to connect operational intelligence with the workflows, platforms, and operating models needed to act on it.”
“Together, BigPanda and Mozaic will help customers reduce alert noise, accelerate the journey from detection to resolution, and create the operational foundations required for AI-driven and agentic service management.”
The partnership is particularly relevant to organisations adopting Halo at enterprise scale. The event correlation and operational intelligence capabilities BigPanda offers can be integrated with Halo’s service management and workflow platform, helping organisations manage complex technology estates while retaining the flexibility, usability, and value offered by Halo.
Mozaic will support customers across the full lifecycle, from initial assessment and architecture through implementation, integration, operating model change, adoption, and continuous optimisation. BigPanda will also form part of Mozaic’s wider Service Awareness and ESI propositions, helping clients create a clearer connection between their technology estate, business services, and operational priorities.
The partnership strengthens Mozaic’s growing technology ecosystem and reflects its continued investment in the capabilities required for the next generation of enterprise service operations. It will enable clients to combine effective operating models, modern service management platforms, and AI-powered operational intelligence to deliver faster, more resilient, and more reliable services.
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About Mozaic
Mozaic is an award-winning operating model and service transformation consultancy. We help organisations assess complex challenges, design practical operating models, implement modern service capabilities and build the internal skills needed to sustain change.
Our expertise spans enterprise operating models, service integration, Enterprise Service Management, AI adoption, supplier ecosystems and technology platform delivery. With a collaborative approach that combines deep expertise with practical innovation, Mozaic has helped more than 100 leading organisations deliver measurable outcomes and become Future Ready.
About BigPanda
BigPanda builds the context layer for Agentic ITOps. The IT Knowledge Graph unifies fragmented operational data into a shared foundation, so connected agents can reason, coordinate, and act with bounded autonomy—built on open architecture, not a single vendor’s walled-off data. BigPanda empowers the teams that keep the digital world running. Visit bigpanda.io.
Press Contacts
George Tresnan, Head of Marketing at Mozaic
Jenne Barbour, Head of Corporate Marketing at BigPanda