A global energy company operated a large and highly federated IT services estate, supporting approximately 7,000 applications for over 80,000 employees worldwide. Its Global Operations & Infrastructure function accounted for around 35% of the company’s operational IT budget and delivered services to both end users and internal IT groups. Services spanned Corporate (End User Compute & Networks), Technical (Datacenter & Infrastructure), and Service Management.
Transforming Digital Service Delivery for a Global Energy Company
The
Engagement
The Challenge
Historic lows in oil prices led a global energy company to launch a company-wide transformation programme focused on cost reduction. The CFO mandated that each business area deliver significant savings. Mozaic supported this by identifying opportunities and defining and delivering the target operating model through robust transformation management.
The client engaged Mozaic to conduct an initial five-week assessment of the Global Operations & Infrastructure. This defined the Future Mode of Operation and included a detailed analysis of how IT service would be managed. A high-level financial assessment was also carried out to highlight areas of opportunity using existing volumetric data and internal pricing. Acceptance of Mozaic’s initial findings led to a second phase implementing the Future Mode of Operation focussing on immediate cost reduction and global standardisation. Successful completion of this work led to a third phase of work where Mozaic drove agility within Global Operations & Infrastructure through re-designing the Service Management processes and maximising use of automation, primarily focussed on the ServiceNow toolset.
The Approach
The Results
The 12-month Transformation Programme achieved the target 30% sustainable cost reductions within a year. Once the financial targets for the programme were hit, attention turned to quality and efficiency measures. Thus, Mozaic led a project that successfully deployed a Cloud Brokerage Service enabling the client to conduct Cloud Brokering on a ServiceNow instance with seamless integration to other client tools. Outcomes of this secondary project were:
- Rapid implementation of cloud instances
- Reduced risk in a complex and critical environment
- Cost efficient Hosting capability
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