We help you to discover your IT future

Mozaic is an independent consultancy, specialising in service integration and management. We offer client-side advice and operational support, always acting impartially to best serve our client’s needs.

The strength of our model and frameworks—and the quality and experience of our people—means we build confidence and deliver fast.

We are collaborative and hands-on, and we bring a wealth of experience and robust analytical techniques to build the case for change.

All of which means our clients and their IT teams are prepared for the future.

Meet the team

David Courtley
Director and Co-Founder

David has helped build and lead some of the world’s largest and most complex IT Services organisations.

Steve Tuppen
Director and Co-Founder

Steve is recognised as a leading expert in Service Integration and has helped many IT leadership teams define and drive transformational change, using his 20+ years of consulting experience.

Mohammed Al-Amin
ServiceNow Developer

One of our team of Graduate ServiceNow Developers.

John Allnutt
ServiceNow Developer

One of our team of talented ServiceNow Developers.

Aileen Coull
Commercial Director and Company Secretary

Aileen manages all aspects of the Mozaic office team and oversees our Resource Management.  If you are interested in joining the Mozaic team, please contact Aileen

Colin Craig
Principal Consultant

Colin is an experienced Commercial and Service Architect

David Eakin
Commercial Manager

David is a highly experienced Procurement specialist

Matt Gray
Consulting Director

Matt has over 15 years experience of leading the delivery of critical, complex and highly secure technical services, with expertise in programme delivery, operations management and service architecture. He is a highly-experienced leader with strong track record in cultural change and organisational transformation.

David Gregory
Service Management Consultant

David is a focused Business, Operations, IT Service Management and Governance consultant

Maymun Hashim-Subhan
ServiceNow Developer

One of our team of ServiceNow Developers.

Mark Hyland
Service Management Consultant

Mark is a Service Management Consultant with experience across a range of Industry sectors and IT disciplines

Ike Ibekwem
Principal Consultant

Ike is a Senior Service Design Architect with over 20 years experience.

Steve Jeffree
Consulting Director

Steve is an experienced Consulting Director with a wealth of experience advising clients across industry sectors on their IT strategy, sourcing and digital transformation. He has also been a senior level CIO, delivering transformative change in a number of different organisations.

Craig Johnson
Principal Consultant and Engagement Lead

Craig is a Principal Consultant and Engagement Lead.  He has vast experience in a number of high profile leadership roles in IT Service Operations and Management.

Jody Jones
Transformation Programme Lead

Jody is a senior IT professional with substantial experience in transformation and Integration services

Nigel Larkins
Principal Consultant

Nigel is a Principal Consultant with substantial experience in the IT organisational change and transformation field

Shane Lee
Principal Consulatant

Shane is a Principal Consultant with 20 years’ experience in IT Transformation, Operating Model Design and Programme Management.

Ciaran McGroggan

Ciaran is a PMO and project delivery expert

Karthi Naguleswaran
Graduate ServiceNow Developer

One of our team of Graduate ServiceNow Developers.

Liam O’Hanlon
Graduate ServiceNow Developer

One of our team of Graduate ServiceNow Developers.

Jamal Parekh
Principal Consultant

Jamal is an expert Process Architect and Service Management specialist

Zafeiris Petalas
Principal Consultant

One of our Principal Consultants with considerable Senior IT and transformation experience.

Leon Richards
Principal Consultant

Leon is an experienced Senior IT Service Manager

Jemma Sherman
Business Assistant

Jemma is responsible for all of our business administration.

Jon Shires
Consulting Director

Jon has strong operational experience and has built and led Service Integration capabilities in various organisations.

Khubaib Ul Haque
Graduate ServiceNow Developer

One of our team of Graduate ServiceNow Developers.

Mary Visser
Principal Consultant

Mary has had transformative impact as a CIO within UK Universities.  She is an enthusiastic and inspiring innovator who creates a context for rich collaboration and team work in which people thrive, learn and deliver.  She is a problem solver, ‘systems thinker’ and change leader who constantly drives for excellence in the service experience.

Andrew Wilkinson
Consulting Director

Andrew has over 20 years experience delivering organisational and programme change in large IT organisations.
Highly experienced in roles ranging from IT strategy formulation and delivery through to detailed IT tooling, data management and IT cost transparency implementations across complex IT estates.

Sam Wood
Principal Consultant

Sam is an experienced IT services practitioner with over 15 years’ operational experience in public and private sector organisations.

John Wright
DevOps Practice Director

John is an experienced Agile and DevOps Consultant with over 20 years experience supporting Digital and Agile programmes.  As our DevOps Practice Director, John is passionate about the adoption of DevOps techniques to optimise product delivery.


With unparalleled experience in the public and private sectors, Mozaic brings together a unique mix of consulting and operational expertise. As pioneers in service integration, we have the right skills to ensure our Client's IT organisations evolve to meet the needs and expectations of their customers.

Our team can help you with, amongst other things; service strategy and design, financial assessment and business case definition, process design, sourcing advice, commercial and contract management, operational management, cloud skills and tooling design and implementation.