Who we work with
ARM, the world’s leading designer of chips and semi-conductors, asked us to assess its IT organisation, processes and tooling, with a view as to how it could be improved to drive the performance of global IT support. Our recommendations led to Mozaic delivering a programme of service, process, organisation and tooling improvements.
We have been working with BP to devise a radically more efficient operating model, in order to streamline its global IT operations, increase operational agility and make substantial cost savings. We have also completed the detailed organisational design, and assisted the move to the new, streamlined structure. We have also helped BP to design and implement an in-house global cloud broking capability to accelerate and safely manage its move to the cloud.
Historic England, the body which champions and protects England’s historic environment and structures, asked us to review its IT estate. We recommended that it follow a new operating model to deliver significant improvements in the performance and cost of its IT system, a model that we then helped to implement.
We have been working with the Home Office, one of the largest of the UK government’s departments, for over three years, supporting its IT transformation programme. Having assessed its entire IT estate, we helped to devise and implement an entirely new operating model, based on building a strong, in-house service integration capability, rather than relying on several large, outsourced contracts. This has enabled the Home Office to take greater control of its IT operations, and integrate services from a wider range of suppliers – leading to a reduced cost base and greater agility.
We have also developed and implemented the detailed process and organisational design for the new service integration function, and supported it by delivering: its tooling strategy and design; commercial frameworks for working with suppliers; and service desk design and procurement.
We have worked with NHS Digital, the national provider of IT systems and services for health and social care, to review the maturity of its services and processes and improve performance. We also support its IT service operations and management teams on an on-going basis.
The global wealth management company OMW asked us to assess its IT operations and recommend a revised strategy. As a result OMW decided to strengthen its in-house service management capability and revise its sourcing approach, to deliver improvements in performance and reduce its overall IT costs. As part of this, we are helping them mature their IT capability, and implementing a new ITSM tool to provide comprehensive support to the in-house service management team.
RSA, the international insurance group, asked us to help them move their global IT services to a new outsourced supplier. Using our detailed service model, we quickly designed RSA a new service framework, before developing the commercial and service definitions which were agreed with their new suppliers. Our subsequent transitional and operational support ensured that the benefits of the new model were fully realised.