Mozaic is a specialist consultancy that organisations partner with to assess and improve their strategy, delivery and operations.
We work collaboratively alongside teams to design and implement radical improvements; leading strategy development, leveraging appropriate tools and technology, and facilitating transformations that bring people on the journey to achieve new ways of working and unlock business value.
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At Mozaic, we help foster future ready organisations that deliver outstanding customer experiences.
We implement operating models tailored to your business that drive agility and enables continuous delivery of value.
We implement industry-leading tools aligned to the operating model, improving workflows, user experience and value for money.
Artificial intelligence (AI) offers unparalleled opportunities for innovation, efficiency, and growth, but scaling AI initiatives remains a complex challenge for many organisations. Without the right operating model and a clear framework for alignment, AI efforts often result in fragmented systems, inconsistent outcomes, and missed strategic opportunities. This paper explores how AI orchestration, when supported by the right operating model and alignment framework, can transform these challenges into opportunities. By unifying tools, automating workflows, and embedding governance throughout the AI lifecycle, orchestration enables businesses to scale AI efficiently while ensuring alignment with broader strategic goals.
In a world where doing more with less is the new normal, back-office functions are often neglected, leading to inefficiencies that can cripple an organisation’s ability to grow and adapt. Enterprise Service Management (ESM) offers a solution by extending ITSM principles across the enterprise, streamlining operations, and enhancing service delivery. This whitepaper explores the vital role of ESM in modern businesses, showcasing how it can transform cumbersome and complex processes into seamless, value-driven experience, in areas such as employee onboarding, property management, and health & wellbeing support.
Service Integration & Management (SIAM) is back, and it’s had a radical overhaul. Tuned for the Agile and Product-centric operating models of today, this revitalised SIAM approach has the flexibility to integrate delivery from diverse capabilities - product teams, platform teams, managed service providers and IaaS/PaaS/SaaS providers. It’s focused on achieving customer outcomes and increasing value (rather than just optimising cost) and uses tooling, orchestration, data, and AI to optimise delivery and continuously improve the experience. This paper delves into the key themes of this new SIAM approach, demonstrating how the core strengths of the model that was commonplace in complex technology and supplier ecosystems 10 years ago, have been infused with new approaches to supplier integration, data-driven operations, and workflow orchestration.
Find out how Mozaic can help your organisation remove friction and drive velocity.
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