Measuring Friction

Measuring Friction

Time spent in managing the flow of work across an IT Enterprise, rather than delivering actual change typically accounts for over 20% of an organisation’s effort. This paper explains how by connecting portfolio management, change and operate activities in a seamless flow of work, we can measure the level of Friction between organisation silos, with a view of improving productivity.

Time spent in managing the flow of work across an IT Enterprise, rather than delivering actual change typically accounts for over 20% of an organisation’s effort. This paper explains how by connecting portfolio management, change and operate activities in a seamless flow of work, we can measure the level of Friction between organisation silos, with […]